Online course refunds
Course purchases are for digital education and training. If you purchase a course by mistake, contact us as soon as possible.
Refund requests will be considered within 14 days of purchase where course access has not been substantially used, downloaded or completed.
We may refuse a refund where a learner has accessed significant course materials, downloaded resources, completed quizzes or received a certificate.
How to request a refund
Email us with your name, checkout email, course name, purchase date and Stripe receipt reference. We aim to respond within 5 working days.
Organisation purchases
Organisation packages, group training and bespoke arrangements may have separate terms agreed in writing.